Privacy and Warranty Policy

At Coastal Elite Fishing, we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information.

1. Information We Collect

We collect personal information when you visit our website, make a purchase, or contact us. This information may include:

• Name

• Email address

• Shipping and billing address

• Payment information (processed securely through a third-party service)

• Order history

2. How We Use Your Information

The information we collect is used for the following purposes:

• To process your orders and fulfill your requests

• To communicate with you about your orders, products, and promotions

• To improve our website and services

• To protect against fraud or unauthorized transactions

3. Data Security

We use reasonable security measures to protect your personal information from unauthorized access or disclosure. However, please note that no method of transmission over the internet is completely secure.

4. Third-Party Services

We may use third-party services (like payment processors or shipping companies) to process orders. These third parties will have access to your information only to perform their services.

5. Your Rights

You may contact us to request access to, correction of, or deletion of your personal data. If you have any concerns about how we handle your information, please let us know.

Terms and Conditions

By using Coastal Elite Fishing’s website and making a purchase, you agree to the following terms and conditions:

1. General

These Terms and Conditions govern your access to and use of the Coastal Elite Fishing website. By using our site, you agree to abide by these terms.

2. Orders and Payment

When placing an order, you must provide accurate and complete information. Payment is processed through a secure third-party service. Orders are confirmed upon receipt of payment.

3. Shipping

We currently ship within the United States. Shipping times may vary based on your location. All orders will be shipped via the carrier of our choice, and tracking information will be provided once your order has shipped.

4. Returns and Cancellations

We do not accept returns unless the product is damaged or defective upon arrival. If you believe there’s an issue with your rod that falls under our warranty, please contact us within 7 days of receiving the product. Custom orders are non-refundable.

5. Intellectual Property

All content on the Coastal Elite Fishing website, including logos, images, and product descriptions, are protected by copyright. You may not use our intellectual property without permission.

6. Limitation of Liability

Coastal Elite Fishing is not liable for any damage caused by misuse of our products, including but not limited to damage from attempting to boat-flip heavy fish or accidental breakage. Our liability is limited to the value of the product purchased.

7. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of the site will signify your acceptance of those changes.

Warranty Terms

Coastal Elite Fishing offers a limited one-year warranty for our rods. This warranty covers any defects in materials or craftsmanship under normal use. It does not cover damage caused by misuse, such as attempting to boat-flip large fish, accidental breakage, or improper handling.

1. What the Warranty Covers

• Defects in guides, blanks, or thread epoxy due to faulty craftsmanship

• Rod snapping under normal use due to a manufacturing defect

2. What the Warranty Does Not Cover

• Damage caused by user error, including but not limited to:

• Breaking the rod during aggressive fishing techniques (e.g., boat-flipping)

• Dropping or accidentally damaging the rod

• General wear and tear over time

3. How to Make a Warranty Claim

If your rod is found to have a defect covered under this warranty, please contact us within one year of purchase. You will need to provide:

• A description of the issue

• Proof of purchase (e.g., order number)

• Photos of the defect or damage

Once we receive the claim, we will review it and, if valid, either repair or replace the rod at our discretion. If a replacement is needed, you may be responsible for shipping costs.